Terms and Conditions

The following terms and conditions apply to all purchases of products by you from Panel Door Solutions (PDS). Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. Your legal rights are not affected by these terms and conditions. This site is owned and operated by Gavriilidou Vassiliki and the following contact details: Panel Door Solutions UG, 2-6 Neuer Wall Str, 20354 Hamburg, Germany, Tel.: +49 40571996399, Email: info@paneldoorsolutions.com

Payment

We take payment by bank transfer, credit card or PayPal. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed. All our goods are made to measure. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods within 14 days.

Acceptance of Order

All order details are to be given in writing. When you place an online order on this website, a confirmation email with all the details of your order will be sent to your e-mail address. The completion of our collaboration will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it. We do not accept orders by phone. You are able to correct errors on your order up to the point at which we have not started working on your project. All correction should be in written, too, sent to us by e-mail. Later corrections are subject to costs related to the progress made on your door.

Pricing

The price you pay is the price displayed on the order confirmation at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a refund within 14 days. All prices include VAT at the applicable current rates. All transactions are made in Germany and our transaction currency is in EURO (€).

Availablity

All items are bespoke, made to measure. We will inform you as soon as possible if the goods you have ordered are not available.

Delivery of Order

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated when placing the order. On certain occasions, we may notify you for any additional cost by e-mail. We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. We recommend that you make arrangements for professional tradespeople to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing door, we also recommend that you do not dispose of your existing items until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

Returns Policy

As all our items are bespoke, made to measure, we do not accept a refund unless the item you received is not what you have ordered. This means, drastically unconformities, such as different color or different size that you have initially ordered. Panel Door Solutions (PDS) will deduct from any refund the cost of recovering goods from customers. This amount is based on the items that need to be collected. The exact cost will be advised when you arrange your return. Please be aware that postage charges incurred by returning the item(s) to us will not be refunded. We recommend that you use a trackable delivery service. Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods; we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. When returning items please allow 14 days from the date of collection for your refund to be processed, we will send you an email to confirm when your refund has been processed. Refunds will be credited to your original method of payment. According to EU Directive 2011/83 all our products are made to the consumer`s specifications or clearly personalized and are thus exempt from the 14 days right of withdrawal. Any delivery discrepancies must be reported as soon as is reasonably possible after delivery, preferably within 24 hours, but not later than 48 hours. On arrival, if packaging appears damaged, it is recommended that this is marked on the delivery note before you sign. If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement. In case of accepting the order with small cosmetic faults, please report them on the transport document. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible within 14 days. We will contact you to arrange a replacement, send replacement parts or issue a refund depending on the situation at hand. If you choose to receive a refund, we will refund you in full to your original payment method, including any delivery charges you paid if your whole order is being refunded. We ask that you do not use the damaged items and that you re-package them in their original packaging wherever possible. NO COMPLAINS RELATED TO THE MANUFACTURING PROCESS WILL BE ACCEPTED AFTER INSTALLATION. Nothing within this Returns policy affects your legal rights.

Right to Cancel

According to EU Directive 2011/83 all our products are made to the consumer`s specifications or clearly personalized and are thus exempt from the 14 days right of withdrawal. However, your order cancellation could be accepted by us if you inform us in written (send us an email to info@paneldoorsolutions.com) as soon as possible and providing that we have not started working on your project yet. In this case you will get a full refund credited to your original method of payment within 14 days. All cancellation requests are evaluated as soon as possible and you get a written answer by email.

Warranty

We offer a 2-year warranty on all products against manufacturing defects where used in accordance with the instructions. Warranty claims made one (1) year after purchase are subject to a shipping and processing fee. This is subject to the following exclusions: Warranty limitations:
  • External influences such as fire, water, salts, alkali, acids, abnormal effects of the environment, acts of God, continuous direct exposure to sun and rain
  • Modification of the door
  • Damages caused by attempts to repair or re-finish the door
  • Damage or breakage to the glass insert
  • Acts of nature including wind damage and flooding
  • Damages in functionality resulting from improper installation or misuse
  • Negligent or intentional destruction, negligent care and maintenance
  • Labor cost, installation and/or reinstallation fees
  • Water damage due to lack of rain diversion or structural overhang
  • Use of non-original parts without the approval from the producer
  • Warranty is valid only when the products are fitted by an authorized fitter
  • For any and all warranty claims we need to be in touch with the fitter – namely his contact details and invoice made it between client and fitter
  • DIY jobs are to be reviewed case by case
The following aspects are not considered defects and are not covered by the warranty:
  • Slight variations in the color or texture of the finish
  • Moderate color fading resulting from exposure to normal atmospheric conditions (sun, rain, etc.)
  • Damage caused by a third party or something other than a defect in the manufacture or material used by manufacturer (i.e. abuse, improper use, vandalism, impact by a foreign object, act of God, fire or other casualty, damage caused by improper handling, storage or installation by freight carriers, distributors, installers or other parties)
  • Any failure or settling of the structure/building/foundation, into which the door is installed
  • Bubbles, lines, slight surface imperfections and slight discoloration are characteristics of fine hand-crafted glass
  • Deflection (up to 1/4 inch) or minor scratches or other visual imperfections
  • Other causes beyond our control
Where your product is covered by our warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement or refund. Please contact us with a full description and photographs of the fault. We may arrange for an independent engineer to inspect the item and advice on action required in case of difficult correspondence. The cost for inspection will fall on the faulted party. Warranty is valid as long as the original purchaser owns the building in which the item was initially installed. Purchases made through dealers are not our responsibility. It is the dealer`s/trader`s choice on how to proceed. Where your product is no longer under warranty we will endeavor to repair or replace parts subject to availability. There may be charges outside of the warranty period which will be advised before proceeding.

Limitation of Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. Our total liability in connection with or arising from the order, whether in negligence or otherwise, shall be limited to the value of the goods. These disclaimers and exclusions shall be governed by and construed in accordance with law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Ownership Rights

All rights of ownership and administration on this website are licensed to Panel Door Solutions (PDS). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Panel Door Solutions (PDS). You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

Panel Door Solutions (PDS) has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor`s display of any color will accurately reflect the color of the product on delivery. All materials refer to the main material used. Other materials which are not listed may be used in the products manufacture.

Damage to your PC

Panel Door Solutions (PDS) makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Panel Door Solutions (PRDS) shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Panel Door Solutions (PDS) shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Privacy Policy

Panel Door Solutions (PDS) fully conforms to the General Data Protection Regulation (GDPR) of the EU. We do our best to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this Privacy Policy, do not give us your details. This Privacy Policy is part of our Terms and Conditions. If you want to buy things from us, you can either register on our website or not.
  1. Registration involves you giving us the following personal information: (i) Your full name and address; (ii) Contact phone number and e-mail address. Registration enables you to speed up the ordering process, since we retrieve all the information we need from your personal account. This means, you have to keep your details updated. In addition, registration enables you to have a detailed archive of your recent and past orders.
  2. Registration to our website is optional, though recommended. You can still buy things from us without a personal account. In this case, we still need some personal information by you in order to proceed with your order. At the checkout stage you will be asked to provide the following details: (i) Your full name and address; (ii) Contact phone number and e-mail address. Upon order completion you will receive a confirmation e-mail on your order, but you will not be able to have an orders archive without registration.
How we use your details: Once you have purchased with us, we may use your information to manage your purchases, such as sending a confirmatory e-mail. We may also send you product updates, our latest information and special offers from time to time. You can always unsubscribe from our mailing list with a click if these e-mails cause you any inconvenience.

Cookies

In common with other websites, we do also use “cookies”. A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at any time. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. Please note: We do not use cookies to store any of your personal or financial information on your computer.

Use of this Website from Outside

Panel Door Solutions (PDS) makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law and Jurisdiction

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the German Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the European Union (EU).